TrapManager is a windows application installed on your customers network that acts as an SNMP-HTTPS proxy to receive
alarms
from devices that do not send any site specific
information such as the Nortel CS1000 (Meridian1), Cisco Unified Communications Manager,
and NICE servers.
When the app receives an SNMP trap from a local device it performs a database lookup
based on the private IP address of the device. It then adds 3 new variables to
the trap message and resends the trap to the remote AlarmTraq server located at the service
providers location.
This allows AlarmTraq to positively identify the device by:
|
Product ID |
alarmtraqProductID
|
[1.3.6.1.4.1.37137.2.70.1.1.2.0] |
|
Device Name |
alarmtraqSiteName |
[1.3.6.1.4.1.37137.2.70.1.1.1.0] |
|
Device Private IP |
alarmtraqOrigIPAddress |
[1.3.6.1.4.1.37137.2.70.1.1.3.0] |
TrapManager maps SNMPv1 trap messages to SNMPv2 trap messages and then forwards
them to AlarmTraq via SNMP or secure HTTPS.
TrapManager Main
Form
To install TrapManager
click here
When the AlarmTraq server receives a trap from Trap Manager it identifies the
device by the additional variables added to the original trap message. Below are
some sample traps sent using Trap Manager.
Nortel CS1000
Trap received from host 192.168.1.2
Community: public
Agent IP: 192.168.1.2
Message Type: 36
EnterpriseOid: 1.3.6.1.4.1.562.3.3.5 [asyncUpdate]
VariableCount: 13
Generic Trap: 6 [EnterpriseSpecific]
SNMP Type: SNMPv1
Uptime: 10522
Specific Trap: 10 [newAlarm]
[1.3.6.1.4.1.562.3.3.7.1.0] [alarmSeqNum] 282130
[1.3.6.1.4.1.562.3.3.7.2.0] [alarmTime] 2010 3 23 18 8 0
[1.3.6.1.4.1.562.3.3.7.3.0] [alarmSeverity] 2
[1.3.6.1.4.1.562.3.3.7.4.0] [alarmErrorCode] DTA021
[1.3.6.1.4.1.562.3.3.7.5.0] [alarmComponentId]
[1.3.6.1.4.1.562.3.3.7.6.0] [alarmComponentAddress]
[1.3.6.1.4.1.562.3.3.7.7.0] [alarmDescriptiveText]
[1.3.6.1.4.1.562.3.3.7.8.0] [alarmOperatorData] 30
[1.3.6.1.4.1.562.3.3.7.9.0] [alarmExpertData]
[1.3.6.1.4.1.562.3.3.7.10.0] [alarmCounts] 35 9 40
[1.3.6.1.4.1.252768.2.70.1.1.1.0] [alarmtraqSiteName] Hartford Insurance
[1.3.6.1.4.1.252768.2.70.1.1.2.0] [alarmtraqProductID] 8000000135
[1.3.6.1.4.1.252768.2.70.1.1.3.0] [alarmtraqOrigIPAddress] 192.168.1.110
Proccessing alarm as:
8000000135 05/12:03,EOF,ACT|30,DTA021,n,MAJ
Cisco Unified Communications Manager 7.0
9:51:10 AM SYS Trap received from host 75.158.10.166
Community: public
Agent IP: 75.158.10.166
Message Type: 71
Agent Port: 161
Index: 0
VariableCount: 10
SNMP Type: SNMPv2c v2
Trap Name: ccmGatewayFailed
[1.3.6.1.2.1.1.3.0] [sysUpTimeInstance] 177832
[1.3.6.1.6.3.1.1.4.1.0] [snmpTrapOID] 1.3.6.1.4.1.9.9.156.2.0.4
[1.3.6.1.4.1.9.9.156.1.10.1] [ccmAlarmSeverity] 4
[1.3.6.1.4.1.9.9.156.1.3.1.1.2] [ccmGatewayName] S0/SU2/DS1-0@cisco2811.reillytele.com
[1.3.6.1.4.1.9.9.156.1.3.1.1.7] [ccmGatewayInetAddressType] 1
[1.3.6.1.4.1.9.9.156.1.3.1.1.8] [ccmGatewayInetAddress] 192.168.1.22
[1.3.6.1.4.1.9.9.156.1.10.5] [ccmGatewayFailCauseCode] 51
[1.3.6.1.4.1.252768.2.70.1.1.1.0] [alarmtraqSiteName] Acme Electric CUCM7
[1.3.6.1.4.1.252768.2.70.1.1.2.0] [alarmtraqProductID] 7000000123
[1.3.6.1.4.1.252768.2.70.1.1.3.0] [alarmtraqOrigIPAddress] 192.168.1.21:48596
This Notification indicates that at least one gateway has attempted to register or communicate
with the CallManager and failed.
Proccessing alarm as:
7000000123 05/09:51,EOF,ACT|S0/SU2/DS1-0@cisco2811.reillytele.com,ccmGatewayFailed,n,MIN
NICE Logger
3:16:04 PM SYS Trap received from host 209.48.62.2
Community: public
Agent IP: 203.98.52.82
Message Type: 36
EnterpriseOid: 1.3.6.1.4.1.3167.1.2.5 [clsDbServer]
VariableCount: 4
Generic Trap: 6 [EnterpriseSpecific]
SNMP Type: SNMPv1
Uptime: 1434090
Specific Trap: 1019 [clsDBServerIsNotInitializedProperly]
[1.3.6.1.4.1.3167.1.1.1] [trapSeverity] 3
[1.3.6.1.4.1.3167.1.2.5.1] [dbServerName] DBServer
[1.3.6.1.4.1.3167.1.2.5.2] [dbServerStatus] 3
[1.3.6.1.4.1.3167.1.1.10] [trapHostTime] 090910030955
[1.3.6.1.4.1.252768.2.70.1.1.1.0] [alarmtraqSiteName] Acme Electric NICE
[1.3.6.1.4.1.252768.2.70.1.1.2.0] [alarmtraqProductID] 9000000001
[1.3.6.1.4.1.252768.2.70.1.1.3.0] [alarmtraqOrigIPAddress] 192.168.1.21
DB Server Is Not Initialized Properly. Trap Severity = {1}, Database Server Name = {2}, Database Server Status = {3},
Trap Host Time = {4}
Proccessing alarm as: 900000000109/15:16,EOF,ACT|DBServer,clsDBServerIsNotInitializedProperly,n,MIN