Feed Editor (Unlicensed)26 Aug 2009 15:48:11 GMTAlarmTraq Newshttp://www.alarmtraq.com/Copyright 2009 Reilly Telecom Inc.Computers/Software/Internet/Site Management/Content Managementhttp://blogs.law.harvard.edu/tech/rssen-uswebmaster@alarmtraq.comA server cluster is a group of independent AlarmTraq servers working together as a single system to ensure that mission-critical resources such as modems and IP ports are as highly-available as possible.26 Aug 2009 14:52:22 GMThttp://www.alarmtraq.com/ServerCluster.aspxC76985ED-08BD-4EA1-997E-642AB2A5F95FNew with version 6.1 Server Tasks are server independant tasks submitted to the database to be performed by any of the available servers that are configured for the assigned task.26 Aug 2009 14:51:22 GMThttp://www.alarmtraq.com/ServerTasks.aspxC76985ED-08BD-4EA1-937E-642AB2A5F95FWhen running AlarmTraq as a Windows service you now have the option to restart the service at the end of the nightly maintenance routine. Restarting the service will clear down all modem ports, database connections and any open sockets (SMTP, SNMP).26 Aug 2009 14:50:22 GMThttp://www.alarmtraq.com/ServiceRecovery.aspxC76985ED-08BD-4EA1-927E-642AB2A5F95FUse the Windows Client from your desktop to Administer AlarmTraq. No more connecting to AlarmTraq with Remote desktop to edit a site. The client provides an easy way to edit or create site-profiles as well as checking alarm status and running reports.26 Aug 2009 14:49:22 GMThttp://www.alarmtraq.com/Win32Client/Win32Client.aspxC76985ED-08BD-4EA1-917E-642AB2A5F95FAfter many requests from our customers, AlarmTraq version 6.0 now uses a Microsoft SQL 2005 database instead of the Microsoft Access database used on versions 5.3 and below. Version 6.0 incorporates all the new features available in version 5.3 without the MS Access database. The new 3-Tier design of AlarmTraq 6.0 provides many advantages over earlier versions by using SQL Server for the database, Microsoft IIS as the user interface and AlarmTraq as the monitoring engine.10 Apr 2009 14:52:22 GMThttp://www.alarmtraq.com/AlarmTraq6.aspxC76985ED-08BD-4EA1-987E-642AB2A5F95FAfter many months of development we pleased to announce the beta release of alarmtraq version 5.3 Existing alarmtraq customers are welcome to beta test the new release provided they contact alarmtraq support with any issues related to the new release.10 Apr 2009 14:50:56 GMThttp://www.alarmtraq.com/AlarmTraq53.aspx7447AA4D-BF99-4C29-A0C9-82801DA857BBNow AlarmTraq can be Administrered using a web-browser for everyday tasks such as adding or editing Site-Profiles, Report Groups, Dispatcher settings and Reporting. No longer will you need to Remote-Desktop into the AlarmTraq server to perform such tasks, and security can be easily established by your IT department to keep unwanted guests out of your system. Requirements: Microsoft .NET Framework 3.5 Crystal Reports for Visual Studios Runtime 10.5 (CRRedist2008_x86)10 Apr 2009 15:31:00 GMThttp://www.alarmtraq.com/WebAdministration.aspx73865B8F-463D-4D6F-BC27-DDDB177191D7New with version 5.3, now you can assign individual email templates to a specific email address. An HTML email template is a file that contains static HTML code and flexible template code consisting of special types of variables. When an alarm occurs, AlarmTraq replaces these variables with the values contained in the alarm data and site profiles and produces an HTML email message that is sent to the tech or customer.16 Feb 2009 15:46:11 GMThttp://www.alarmtraq.com/EmailTemplates.aspxE0B4986B-2022-4257-0005-A57F42A2419CNew with version 5.3, alll sites are assigned a notification template that will be used to set the email addresses and pagers. If a site is new or does not have a template assigned. So now if the email used for your on-call support personnel needs to be changed, you simply open the template and make the change once, and every site assigned to that template will use the new values.Mon, 16 Feb 2009 14:46:11 -0400http://www.alarmtraq.com/EmailTemplates.aspxE0B4986B-2022-4257-0004-A57F42A2419CSupport NICE Systems loggers via SNMP traps when proper MIB file is loaded into AlarmTraq at startup.Wed, 26 Nov 2008 14:46:11 -0400http://www.alarmtraq.com/default.aspxE0B4986B-2022-4257-0003-A57F42A2419CDisable Notification rules are used to stop email notification for specific alarms from a given site on a temporary basis specified by the expiration date and time (default is 24 hours).Thu, 9 Oct 2008 14:15:11 -0400http://www.alarmtraq.com/DisableNotificationRules.aspxE0B4986B-2022-4257-0002-A57F42A2419CAlarmTraq SNMP Trap Generator is a tool on the support site that allows you to send a test trap to your AlarmTraq server over the internet. By default the UDP port for an snmp trap is 162. If your AlarmTraq server uses a private IP address behind a router, you need to make sure your router is set to forward inbound packets using port 162/UDP to the private IP Address of your AlarmTraq server.Thu, 9 Oct 2008 13:15:11 -0400http://dell400sc.reillytele.com/testtrap/E0B4986B-2022-4257-0001-A57F42A2419CAlarmTraq version 5.2.134 now supports SNMP version 2c for alarm monitoring of Avaya Communications Manager. Use of the almsnmpconf command can be configured to generate an SNMP V2c trap whenever the testinads command is sent to the switch.Thu, 7 Aug 2008 07:50:11 -0400http://www.alarmtraq.com/docs/ShellCommands.aspxE0B4986B-2022-4257-8497-A57F42A2419CProTraq is an add-on to AlarmTraq which allows you to monitor the status of an individual Windows process running on a local or remote server. Protraq can be deployed at your customers site to monitor Windows applications such as TFTP server, Web Servers, eCAS, Tapit or VMPro and report alarms directly to AlarmTraq for notification.Wed, 30 Jul 2008 18:22:54 -0400http://www.alarmtraq.com/ProTraq.aspx465739A8-6264-48BB-899C-5F745D0C71B0RSS (Really Simple Syndication) feeds bring automatically updated information straight to your desktop and provides an easy way to disseminate recent alarm history.Wed, 30 Jul 2008 18:21:30 -0400http://www.alarmtraq.com/RSS_Feed.aspx1E34A107-D428-43E6-BB12-1E1F078404F2The Alternate Alarm Type is used to change the notification type for an alarm as defined in the Maintenance Object database. This is a system-wide setting and applies to all sites. To modify the alarm notification type for a specific site see Disable Notification Rules.Wed, 30 Jul 2008 18:20:46 -0400http://www.alarmtraq.com/AltAlarmType.aspx462B2853-A3BB-46C5-B4A9-62766C3985C6Disable Notification rules are used to stop email notification for specific alarms from a given site on a temporary basis specified by the expiration date and time (default is 24 hours).Wed, 30 Jul 2008 18:19:42 -0400http://www.alarmtraq.com/DisableNotificationRules.aspx12C3A676-9041-4AE5-890F-96055B0B531EMicrosoft has released security bulletin MS06-025. The security bulletin contains all the relevant information about the security update, including file manifest information and deployment options.Tue, 15 Jul 2008 15:30:27 -0400http://support.microsoft.com/kb/91128000217540-7C4D-46F9-A0F3-201CDB2B7FA1A computer that is running Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server can be configured as a mail relay. Therefore, mail that is sent to another domain or from another domain can be forwarded to the destination by your Exchange computer. However, some issues may occur if your Exchange computer or an account on your Exchange computer is configured as an open mail relay. Additionally, some issues may occur if the mail relay is not correctly configured. An Exchange computer that is configured as an open mail relay may be used to send unsolicited commercial e-mail, also known as spam. If other mail servers identify your Exchange computer as an unsolicited commercial e-mail server, your Exchange computer may be added to block lists. Therefore, you may have trouble when you send mail to other domains. To resolve this issue, you must reconfigure your Exchange computer so that is not an open mail relay. Then, you must remove your Exchange computer from the block lists. If your Exchange computer is not an open mail relay, an account on your Exchange computer may be used to send unsolicited commercial e-mail. Therefore, you must prevent someone from using the compromised account. This article describes the symptoms of mail relay issues and includes steps to correct the configuration of your Exchange computer.Tue, 15 Jul 2008 15:29:43 -0400http://support.microsoft.com/?kbid=895853&SD=techCA6D472E-5061-4EE7-AFF3-4C4FFB05D4CEAlarmTraq is unable to send email messages to notify you when an alarm has occurred. Viewing the error.log shows Error# 10053 Network connection aborted by local host SmptClient1_OnError.Tue, 15 Jul 2008 15:28:53 -0400http://www.alarmtraq.com/error_10053_network_connection.htmD488C6B9-A1E2-4508-A336-634CB73CD457By default, when you install IIS (Internet Information Services) on a Windows Server 2003 installation, ASP (Active Server Pages) is disabled. This option needs to be enabled in order to view ASP pages in AlarmTraq.Tue, 15 Jul 2008 15:24:06 -0400http://www.alarmtraq.com/docs/ASPwithServer2003.aspx36822A66-0AEF-4446-A342-0D018CC801E7When the phone system detects an error or alarm, the system will dial the telephone number (OSS) associated with AlarmTraq to send an alarm string. Once the alarm string is received by AlarmTraq, it is processed according to it’s severity and site profile settings.Tue, 15 Jul 2008 15:23:30 -0400http://www.alarmtraq.com/understanding_alarms_and_warning.aspxBC766C51-208E-4CDF-92A6-BA3CC36B46D6Important: The modem being used as the RAS/PPP connection must use the same COM port as the AlarmTraq port you assign for RAS connections.Tue, 15 Jul 2008 15:22:26 -0400http://www.alarmtraq.com/docs/VerifyRAS.aspx9256B7F4-2A67-400E-8451-19DC37372997When an alarm is received and the site has been selected to automatically re-connect and perform up to six pre-assigned test commands found in the Maintenance Object Database in order to try to resolve the alarm without any human intervention. All test results are sent to the technicians email address.Tue, 15 Jul 2008 15:21:02 -0400http://www.alarmtraq.com/MaintObject.aspx0B1E1A6F-1E6F-4712-850B-C4CFF935BA70Use Active desktop to keep informed of new alarms.Tue, 15 Jul 2008 15:20:29 -0400http://www.alarmtraq.com/alarmtraq_desktop.htm28806C36-6419-4CAF-8648-D9992C5CD6B2AlarmTraq now offers an optional SQL database to store alarm history for all sites. This database is a mirror of the alarms table used by AlarmTraq and is available for users to access via the web or used by third-party applications for ticket generation and reporting.Tue, 15 Jul 2008 15:19:44 -0400http://www.alarmtraq.com/SQL_Integration.aspxB13E4991-65F4-4055-8F20-1D3EB5FBB948To run AlarmTraq as a Windows NT service, from a command prompt enter: CD\Program Files\AlarmTraq\alarmtraq /iTue, 15 Jul 2008 15:18:29 -0400http://www.alarmtraq.com/run_as_service.aspxEC18A536-178E-4E82-BF02-9183560CCC83Avaya Communications Manager 4.0.1 CM 4.0.1 uses a Pin: field when logging on with dadmin. This field is now included when using AlarmTraq by selecting the PBX tab on the Site-Profiles form(AlarmTraq v5.1.240 or higher required).Tue, 15 Jul 2008 15:17:40 -0400http://www.alarmtraq.com/cm401.aspx7CD96ABD-0FD5-4E4A-A92E-E2192DC1E966An email template is a file that contains static HTML code and flexible template code consisting of special types of variables. When an alarm occurs, AlarmTraq replaces these variables with the values contained in the alarm data and site profiles and produces an HTML email message that is sent to the tech or customer.Tue, 15 Jul 2008 15:16:11 -0400http://www.alarmtraq.com/email_templates_variables.aspx99551C4C-6C43-423F-A936-3417F84E1BEEComprehensive notification using dynamic scheduling, cascading notification for support personnel based on specific sites.Tue, 15 Jul 2008 15:14:55 -0400http://www.alarmtraq.com/dispatcher.aspx77A3DDDF-00CC-4B6F-A0A8-C00C2A4F46C4Proxy Agent enables AlarmTraq to relay SNMP trap messages to four other destinations (SNMP Trap Managers). Proxy Agent also will pass alarm messages sent by legacy systems via INADS modem as SNMP V1 Trap messages to the same destinations (SNMP Trap Managers).Tue, 15 Jul 2008 14:50:15 -0400http://www.alarmtraq.com/SNMP_ProxyAgent.aspxCF131086-B147-4AB1-80AE-61B5D9A05DEFDisable Notification rules are used to stop email notification for specific alarms from a given site on a temporary basis specified by the expiration date and time (default is 24 hours).Tue, 15 Jul 2008 13:26:07 -0400http://www.alarmtraq.com/DisableNotificationRules.aspx444D0F5E-2C04-42BD-982D-58991EF6071CThe Alternate Alarm Type is used to change the notification type for an alarm as defined in the Maintenance Object database. This is a system-wide setting and applies to all sites.Tue, 15 Jul 2008 13:26:10 -0400http://www.alarmtraq.com/AltAlarmType.aspx71960F57-9BEB-4944-AA49-1A6735DD8BBE