When an emergency occurs within an organization, connecting the caller to the emergency dispatch center is not enough. It’s now required by federal law to notify those entities in an organization that may be able to assist or navigate first responders to the site of the emergency.
With Kari’s Law in place, your customers need to know when 9-1-1 calls are placed on their voice network. AlarmTraq Emergency Call Notification can be sent to on-site security personnel and administrators when an emergency call is in progress, providing crucial information to those who can help the fastest.
Kari’s Law and RAY BAUM’S Act: https://www.fcc.gov/mlts-911-requirements
Even though most IP Office systems have the capability to send email messages on their own, it typically requires a separate user email account and mail server configuration. Why go through the trouble to configure each and every IP Office system that you currently support when AlarmTraq has already been configured to send custom Emergency Call Notification email messages.
With Emergency Call Notification in AlarmTraq, all you need is the customer provided list of emergency email addresses populated in Site-Profiles form.
Emergency 911 Call Notification
The Emergency Call Notification feature provides email and/or SMS messages that are triggered when an emergency call alarm (ipoServiceEmergencyCall) is recieved by AlarmTraq from a customers Avaya IP Office system with information identifying the caller and address information for the site or location the caller is assigned to.
Notifications can be sent via text message or email to ensure the emergency call will be addressed by campus safety or on-premise law enforcement.
The Emergency Call Notification email message is generated and sent at the beginning of an emergency call initiated by a user on an active site and includes the following elements:
- Date and start time of the emergency call
- The dialed digits
- User ID, username, user extension (if assigned), and user phone number (if assigned)
- The name and address of the Site the caller is assigned to
For more information on Emergency Call Notification for IP Office, contact your AlarmTraq sales rep or send us a message on our Contact Us form.