Opengear Expands Remote Management Of Avaya VoIP Systems Through Integration With AlarmTraq

SANDY, UT – October 7, 2010 Opengear (www.opengear.com) a leading provider of next-generation console server and remote management solutions, today announced expanded capabilities around monitoring Avaya products through an integration with AlarmTraq by Reilly Telecom. AlarmTraq is a proactive remote alarm monitoring and management solution for Avaya dealers in the SMB and large enterprise markets.

“AlarmTraq is used by a number of important Avaya customers,” said Todd Rychecky, vice president of sales and marketing of Opengear North America. “The integration with Opengear gives AlarmTraq users more flexibility to easily manage Avaya equipment remotely and securely.”

To read more of this press release click here. For more information on integration with ACM5000 click here.
 

Tech Note | Opengear Solutions for AVAYA Installations

Opengear solutions deliver cost-effective universal access to Avaya equipment and converged devices installed at customer premise locations. Together, with AlarmTraq monitoring software These unique capabilities have helped Avaya partners greatly improve both the quality and availability of service they provide their customers while reducing overhead costs and eliminating monthly subscription services.

Tigerpaw and AlarmTraq Integrate Solutions for Avaya Dealers

August 09, 2010 - Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, announced today that they have teamed with Reilly Telecom, the people behind AlarmTraq, to integrate the professional business automation software tools of Tigerpaw with the remote management and monitoring capabilities of the AlarmTraq solution.

Reilly Telecom is a market leader in proactive remote alarm monitoring and management solutions for Avaya dealers in the SMB and large enterprise markets. The integration of these market leading solutions creates a robust application set for monitoring alerts in Avaya and seamlessly opening and managing tickets in Tigerpaw. Email alerts generated through AlarmTraq are monitored, interpreted, and routed to appropriate technicians - and ultimately converted into service orders in Tigerpaw.

"The comprehensive business management, service automation, and tracking tools in Tigerpaw are ideally complementary to AlarmTraq real-time Avaya alarm monitoring, performance, diagnostic testing, and remote remediation," said Tigerpaw CEO Dave Foxall. "For Avaya dealers and telecom providers, this signals a best-of-breed solution that maximizes profitability and operational efficiency across the board."

For more information click here.

CRM Software Provider Tigerpaw and AlarmTraq Integrate Solutions for Avaya Dealers

August 18, 2010 - CRM software provider Tigerpaw Software, Inc., has teamed with Reilly Telecom, the company behind AlarmTraq, to integrate the professional business automation software tools of Tigerpaw with the remote management and monitoring capabilities of the AlarmTraq solution.

Reilly Telecom is a major player in proactive remote alarm monitoring and management solutions for Avaya (News - Alert) dealers in the SMB and large enterprise markets.

Officials with Tigerpaw Software said that the integration of these market leading solutions creates a robust application set for monitoring alerts in Avaya and seamlessly opening and managing tickets in Tigerpaw.

Company officials said that Email alerts generated through AlarmTraq are monitored, interpreted, and routed to appropriate technicians - and ultimately converted into service orders in Tigerpaw. For more information click here.