ShoreTel PLatform Alarming with SNMP and HTTPS

ShoreTel SPLASH provides 24/7/365 proactive alarm monitoring and management services for advanced and emerging ShoreTel architectures. Utilizing a proven delivery methodology based on secure https while delivered within a comanaged framework.

ShoreTel SPLASH provides a proactive, holistic approach to monitoring, managing and protecting critical network infrastructures ensuring business continuity.

SPLASH can be used as a front-end platform to pass ShoreTel alarms to AlarmTraq or can be used stand-alone to send ShoreTel traps to any SNMP manager or secure https using a web service. SPLASH was developed by Reilly Telecom Inc., the makers of AlarmTraq ( www.alarmtraq.com ).

SPLASH runs as a Windows service on ShoreTel Connect Headquarters and distributed voice servers and monitors the event log of ShoreWare services. When a new log entry has been created, SPLASH sends the log entry as an SNMP version 2c trap or over secure https to the destination SNMP manager IP address specified in the Windows Registry (see installation).

Installation Video (6:58)

Download Brochure

Send alarms over secure HTTPS

SPLASH can send alarms over secure HTTPS. Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communication and secure identification of a network web server. A Web Service is required to receive alarms using this method.

Figure 2 Secure HTTPS

Send alarms as SNMP Notification

SPLASH can send alarms as an SNMP version 2c notification messages (traps) to the destination SNMP Manager (AlarmTraq, Solarwinds, or HP OpenView).

The Management Information Base (MIB) files specify all of the data, or "managed objects" that the alarms makes available. Each object has a unique object identifier (OID), which consists of numbers separated by decimal points, a human-readable label, and other parameters. When an SNMP manager wants to know the value of an object, it queries the alarm using the appropriate OID. For more information see “Appendix B: SNMP MIB File” at the end of this document.

Figure 1 SNMP Trap

Supported Platforms

SPLASH on the following versions of Windows:

· Windows Server 2016 Family

· Windows Server 2012 Family

· Windows Server 2008 Family

For the latest information about supported operating systems for ShoreTel Connect Headquarters and distributed voice servers, refer to the ShoreTel Connect Build Notes. If you are upgrading a system, review the Build Notes for special instructions that might apply.

The SPASH installer bundles all of SPLASH’s prerequisites. There are no additional software requirements.

Installation

To install SPLASH, simply download and run the installer, which is a standard Windows setup.exe (msi package) and will run as a graphical wizard.

The installer must be run with elevated privileges. Installing SPLASH does not require a system reboot.

	1- Run the setup.exe file to begin Installation, and then click Next.

	2- Select the installation path. The default path for a 64-bit machine is C:\Program Files (x86)\ShoreTel Splash\Splash\ . The default path for a 32-bit machine is C:\Program Files\ShoreTel Splash\Splash\

	3- Confirm the installation and click Next

	4- Wait for installation to complete.

	5- After the installation has been completed, click Close.

System Configuration

Before starting SPLASH, you will need to add some configuration options to the Windows registry in order for SPLASH to send SNMP traps to your alarm monitoring system such as AlarmTraq.

Starting the service for the first time

Open the Windows Services window by clicking Run > Administrative Tools > Services. Select the service named ShoreTel Splash and select ‘Start Service’ from the toolbar.

Once the SPLASH service has started, select ‘Stop Service’ from the toolbar. This step is required to populate the Windows Registry with the following entries:

· DefaultDestination

· ProxyProductID

Edit the Windows Registry

The Registry Editor (regedit.exe) is included with Windows to enable you to view and edit the contents of the Registry. When you open the Registry Editor, you'll see a window divided into two panes. The left side shows a tree with folders (see Structure of the Registry above), and the right side shows the contents (values) of the currently selected folder (key).

· To expand a certain branch, click on the little plus sign [+] to the left of any folder, or just double-click on the folder.

· To display the contents of a key (folder), just click the desired key, and look at the values listed on the right side. You can add a new key or value by selecting New from the Edit menu. You can rename any value and almost any key with the same method used to rename files; right-click on an object and click rename, or click on it twice (slowly), or just press F2 on the keyboard. Lastly, you can delete a key or value by clicking on it, and pressing Delete on the keyboard, or by right-clicking on it, and choosing Delete.

HKEY_LOCAL_MACHINE - this branch contains information about all of the hardware and software installed on your computer.

Run RegEdit32

To open the Registry Editor, click Run… and type RegEdit

Navigate to the following section:

64-bit machine

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ ShoreTel Splash\Splash

32-bit machine

HKEY_LOCAL_MACHINE\SOFTWARE\ShoreTel Splash\Splash

Edit the following Registry keys:

DefaultDestination

Enter the IP Address of the SNMP manager where traps will be directed. If more than one destination is desired, delimit the entries with a semicolon (;).

ProxyProductID

This is an optional parameter that will send the assigned string to be used to identify the server sending the trap. If sending the trap to AlarmTraq, the ProxyProductID must be a 10-digit number starting with the digit ‘ 9’.

Verify Operation

Once the registry entries have been populated you are ready to start the service and verify operation.

ShoreTel Alarms

MO	OB/ID	Code	Type	Comments
shoreWareAuroraEventLogProxy	0	ACT	WAR	Service started successfully.
shoreWareAuroraEventLogProxy	1	ACT	WAR	Service stopped.
shoreWareCallAccounting	2008	ACT	MIN	ShoreTel-CDR service stopping.
shoreWareCollaborationManagerConferenceAttendant	4402	ACT	MIN	ShoreWare CMCA started
shoreWareCollaborationManagerConferenceAttendant	4403	ACT	MIN	ShoreWare CMCA stopped
shoreWareCSIS	1898	CLR	WAR	CSIS Web Services starting
shoreWareCSIS	1899	ACT	MAJ	CSIS Web services failed to start. (The embedded error code is a Microsoft error code.) Contact ShoreTel Customer Support and be prepared to provide the CSIS log for review.
shoreWareCSIS	2400	ACT	WAR	CSIS Web Services stopping
shoreWareCSIS	2401	ACT	MAJ	CSIS Web services experienced a non-fatal error. (The embedded error code is a CSIS or Microsoft error code.) Contact ShoreTel Customer Support and be prepared to provide the CSIS log for review.
shoreWareCSIS	2402	ACT	WAR	User authenticated
shoreWareCSIS	2403	ACT	WAR	The specified user is no longer authorized for CSIS server access. Causes include client logout, or an inactive connection as the result of a client going offline without logging out.
shoreWareCSIS	2405	CLR	WAR	CSIS Service started. Client access to CSIS Services is enabled.
shoreWareCSIS	2406	ACT	MIN	CSIS Service stopped. Client access to CSIS Services is disabled. (Web services continue to run.)
shoreWareCSIS	2426	ACT	WAR	CSIS Server Statistics
shoreWareDirectorUtils	930	RES	WAR	Local database is resync'd to HQ.
shoreWareDirectorUtils	931	ACT	MIN	Replication is stopped on all remote servers.
shoreWareDirectorUtils	932	ACT	MIN	Remote is too far 1809 seconds behind HQ .
shoreWareDirectorUtils	1400	CLR	WAR	ShoreTel-DirectorUtil service starting.
shoreWareDirectorUtils	1401	ACT	MIN	ShoreTel-DirectorUtil service stopping.
shoreWareDRS	3100	CLR	WAR	The Distributed Routing Service has started successfully.
shoreWareDRS	3101	ACT	MIN	The Distributed Routing Service has been stopped.
shoreWareDRS	3108	ACT	MIN	Network connectivity may be lost to the specified switch, or the switch may be down. Fix network connectivity issues, and confirm that the switch is up. DRS re-established communications with the specified switch.
shoreWareDRS	3109	CLR	WAR	DRS re-established communications with the specified switch.
shoreWareDTAS	3300	CLR	WAR	Distributed Telephony Application Service starting
shoreWareDTAS	3301	ACT	MIN	Distributed Telephony Application Service stopping
shoreWareDTAS	3310	CLR	WAR	ShoreWare Distributed Telephony Application Service connected to ShoreWare Telephony Management Server.
shoreWareDTAS	3311	ACT	MIN	ShoreWare Distributed Telephony Application Service disconnected from ShoreWare Telephony Management Server. This may be a result of an administrative action network outage or unexpected behavior.
shoreWareDTAS	3312	ACT	MIN	ShoreWare Distributed Telephony Application Service disconnected from ShoreWare Telephony Service Provider running. This may be a result of an administrative action network error or unexpected behavior.
shoreWareDTAS	3315	ACT	MIN	ShoreWare Distributed Telephony Application Service encountered a RPC exception. The exception code is "1753 - 0x000006D9: There are no more endpoints available from the endpoint mapper. RtrClnt: 0x006E0F38 server: localhost".
shoreWareEventWatch	1200	ACT	MIN	The ShoreWare Event Watch service has started.
shoreWareEventWatch	1201	ACT	MIN	The ShoreWare Event Watch service has stopped.
shoreWareIMServer	4500	ACT	MIN	ShoreWare IM Server Started
shoreWareIMServer	4500	CLR	WAR	ShoreWare IM Server Started
shoreWareIMServer	4501	ACT	MIN	ShoreWare IM Server Stopped
shoreWareIpPhoneConfigSvc	2700	ACT	MIN	ShoreWare IPCS Server Started.
shoreWareIpPhoneConfigSvc	2702	ACT	MIN	ShoreWare IPCS Server Stopped.
shoreWareIpPhoneDispSvr	2800	CLR	WAR	The ShoreTel IP Phone Display Service has started successfully.
shoreWareIpPhoneDispSvr	2801	ACT	MIN	The ShoreTel IP Phone Display Service has been stopped.
shoreWareMySQL	100	ACT	MAJ	Error : for more information see Help and Support Center at http:www.mysql.com.
shoreWareMySQL	100	ACT	MIN	ShoreTel-MYSQLConfig: Normal shutdown For more information see Help and Support Center at http:www.mysql.com.
shoreWareMySQL	100	ACT	WAR	ShoreTel-MYSQLConfig: Normal shutdown For more information see Help and Support Center at http:www.mysql.com.
shoreWareNone	105	CLR	WAR	The service was started.
shoreWareNone	108	ACT	MIN	The service was stopped.
shoreWarePortMapper	700	ACT	MIN	ShoreTel-Portmap service starting.
shoreWareServicesManager	4243	ACT	MIN	Service stts is not ready
shoreWareServicesManager	4244	CLR	WAR	All services are ready
shoreWareServicesManager	4249	ACT	WAR	Services Manager received command reboot
shoreWareServicesManager	4274	ACT	WAR	Services Manager received command to change root password from stts
shoreWareServicesManager	4275	ACT	WAR	Services Manager detected a new core dump
shoreWareServicesManager	4282	ACT	WAR	Space used for core dumps has been exceeded.
shoreWareShoreWareDbMgmt	905	CLR	WAR	ShoreWare Database Management Service has started
shoreWareSwitch	100	ACT	MAJ	The ShoreTel Voice Switch is receiving too many events from the NT Server. Possibly caused by an application problem on the ShoreTel server. Check the ShoreTel server for events that might indicate an application problem. Troubleshoot the problem and reb
shoreWareSwitch	101	101	MIN	Flash memory area is corrupt. If problem persists, return for repair.
shoreWareSwitch	102	ACT	MAJ	Application is unable to erase area of Flash memory. If problem persists, return for repair.
shoreWareSwitch	103	ACT	MAJ	Application is unable to write area of flash memory. If problem persists, return for repair.
shoreWareSwitch	105	ACT	MAJ	A software exception occurred. Contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.
shoreWareSwitch	106	ACT	MAJ	A task exception occurred. The ShoreTel Voice Switch experienced an internal error and is rebooting. Contact ShoreTel Customer Support and be prepared to provide the ipbx and tmsncc log files for further analysis.
shoreWareSwitch	107	ACT	WAR	A restart request has been received - system is being shutdown and restarted.
shoreWareSwitch	108	ACT	MAJ	No longer reported in NT event log. This event code reports internal software debug statements for use by ShoreTel developers.
shoreWareSwitch	109	ACT	MAJ	The switch cannot seize a trunk. Verify that the trunk line is connected to the ShoreTel Voice Switch. Check wiring between ShoreTel Voice Switch and the telephone company De-marc. Connect a phone or telephone test set to the line, then go offhook and l
shoreWareSwitch	110	ACT	MIN	Trunk port has been taken out of service by the administrator.
shoreWareSwitch	111	CLR	WAR	The trunk line is again functional and is back in service.
shoreWareSwitch	112	CLR	WAR	Trunk port has been put back in service by the administrator.
shoreWareSwitch	113	CLR	WAR	Specified extension port removed from service. Put the port back in service when the system administrator indicates that it is appropriate.
shoreWareSwitch	114	CLR	WAR	Specified extension port is back in service.
shoreWareSwitch	115	CLR	WAR	The switch was reset and subsequently restarted. The event also provides current version information for the switch.
shoreWareSwitch	116	ACT	MAJ	The switch is unable to communicate with the other ShoreTel Voice Switch specified in the event. The switches are not able to place calls to each other. The specified switch may be off or disconnected from the network. Check the switch in question to con
shoreWareSwitch	117	ACT	WAR	The switches established a connection and are communicating with each other.
shoreWareSwitch	119	ACT	MIN	The switch is losing an excessive number of packets. Verify that your network configuration meets ShoreTel requirements.
shoreWareSwitch	127	ACT	MAJ	The call cannot be forwarded to the specified extension. Confirm that the specified extension's call handling mode configuration is valid. This error can appear when the destination extension is connected to a ShoreTel Voice Switch that is either offline
shoreWareSwitch	130	ACT	MAJ	An incoming fax transmission call was not redirected to the fax extension. Confirm that the extension is properly configured for fax redirection. Confirm that the fax extension is operating properly.
shoreWareSwitch	131	ACT	MAJ	The ShoreTel Voice Switch was unable to configure the specified extension on the desired port. Reboot the switch. If this error persists, contact ShoreTel Customer Support.
shoreWareSwitch	132	ACT	WAR	The specified extension dialed a restricted number. Inform user about dial-out restrictions.
shoreWareSwitch	138	ACT	MAJ	Memory block corruption detected. Reboot the switch. If the event persists, replace the switch.
shoreWareSwitch	140	ACT	MAJ	The flash memory in the ShoreTel Voice Switch is bad. Replace the switch.
shoreWareSwitch	143	ACT	MIN	The specified port did not receive proper echo cancellation properties. The trunk or phone connected to the port may exhibit poor sound quality or echo. Use ShoreTel Director to reset the port. If the error was reported on a phone port, lift the phone’s
shoreWareSwitch	144	ACT	WAR	The specified trunk connected to the port for two or more hours. Confirm that an active call is in progress. If no call is present, reset the port from ShoreTel Director.
shoreWareSwitch	145	ACT	MIN	The echo suppression software was unable to adapt to a call in progress. No action for an isolated occurrence. If the error persists, follow the course of action suggested for Event 143.
shoreWareSwitch	146	ACT	WAR	The echo suppression software is properly configured.
shoreWareSwitch	147	ACT	WAR	The echo suppression software is properly configured.
shoreWareSwitch	148	ACT	MIN	The echo suppression software detected a low echo-return loss on the specified port. This error can occur when modem or fax calls connect to a port. Event is infrequent and random. No action for an isolated occurrence. If the error persists, follow the c
shoreWareSwitch	149	ACT	MIN	The echo suppression software detected a low echo-return loss on the specified port. No action for an isolated occurrence. If the error persists, follow the course of action suggested for Event 143.
shoreWareSwitch	151	ACT	WAR	Reboot due to configuration change.
shoreWareSwitch	152	ACT	MIN	The DSP on this switch is nearing capacity.
shoreWareSwitch	153	ACT	MAJ	The DSP on this switch reached maximum capacity. In most instances, this event does not affect operations. No action for an isolated occurrence. If the error persists, reboot the switch.
shoreWareSwitch	157	ACT	MAJ	The DHCP server responded negatively to a DHCP lease renewal request. The IP address previously assigned to the switch is no longer available for that device. The DHCP server assigns the switch a new IP address. In ShoreTel Director, display the Switches
shoreWareSwitch	158	ACT	MIN	The DHCP lease for the switch expired and the switch is currently obtaining a new IP address. While the switch is obtaining another IP address, it is unable to communicate with the ShoreTel server. In ShoreTel Director, display the Switches page and open
shoreWareSwitch	159	ACT	MAJ	The IP address currently stored in the switch’s flash memory is not the same as the address that DHCP is trying to assign to it. The switch automatically reboots and obtains a new address. In ShoreTel Director, display the Switches page and open the swit
shoreWareSwitch	160	ACT	MAJ	The ShoreTel Voice Switch experienced a fatal internal software error. Contact ShoreTel Customer Support for updated information about fatal errors.
shoreWareSwitch	161	ACT	MAJ	The ShoreTel Voice Switch stopped communicating with the TMS Server. This error can result from a CPU overload on the ShoreTel server. Check the ShoreTel server for applications that are placing inordinate demands on the processor. Correct any applicatio
shoreWareSwitch	162	ACT	MAJ	A device with the same IP address as the switch appeared on the network. Remove the offending device from the network, or ask the network administrator to assign the switch an alternate IP address.
shoreWareSwitch	163	ACT	WAR	The switch is connected to the Ethernet network.
shoreWareSwitch	163	ACT	WAR	Switch NGTNCT00 T1K: Autonegotiation done: using port 1: 100Mb Full Duplex
shoreWareSwitch	164	ACT	MAJ	The switch is no longer connected to the Ethernet network. Confirm that network cables and ports are connected properly and are in working order.
shoreWareSwitch	165	ACT	MIN	The twisted pairing wiring for an ethernet cable is reversed. Although the switch continues to function, replace the suspect cable.
shoreWareSwitch	166	ACT	MAJ	The fan in the ShoreTel Voice Switch failed. Replace the ShoreTel Voice Switch.
shoreWareSwitch	167	ACT	MIN	The fan in the ShoreTel Voice Switch is running slow. If the condition persists, the switch may overheat. If this event is accompanied by Event 168, no action is required. If the error persists, replace the switch.
shoreWareSwitch	168	ACT	WAR	The fan in the switch is running normally.
shoreWareSwitch	169	ACT	WAR	The internal operating temperature of the switch is within normal operating parameters.
shoreWareSwitch	169	ACT	WAR	Operating temperature: normal.Operating temperature: normal
shoreWareSwitch	170	ACT	MIN	The internal operating temperature of the switch is above the acceptable range. Check if the event is accompanied by Event 166. If so, replace the switch. If the fan is working properly, check the environment in which the switch is operating to confirm t
shoreWareSwitch	171	ACT	MAJ	The internal operating temperature of the switch exceeded the acceptable operating range. The switch may soon fail. Check if the event is accompanied by Event 166. If so, replace the switch. If the fan is working properly, check the physical location of
shoreWareSwitch	172	ACT	MAJ	The ShoreTel Voice Switch was unable to write to the flash memory. Reboot the switch. If the error persists, contact ShoreTel Customer Support.
shoreWareSwitch	173	ACT	MAJ	The 48-Volt DC power supply failed. Replace the switch.
shoreWareSwitch	174	ACT	MAJ	The 70-Volt DC power supply failed. Replace the switch.
shoreWareSwitch	175	ACT	WAR	The power supply that reported a failure is once again operating correctly.
shoreWareSwitch	176	ACT	MAJ	The firmware upgrade for the switch failed. Check the switch event logs for subsequent appearances of Events 177 and 178. The presence of these events means that the switch automatically recovered and you can ignore the alert of upgrade failure. If Event
shoreWareSwitch	177	ACT	WAR	A firmware upgrade started.
shoreWareSwitch	178	ACT	WAR	The firmware upgrade was successful.
shoreWareSwitch	179	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	180	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	181	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	182	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	183	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	184	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	185	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	186	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	187	ACT	MAJ	Board failure. Return for repair.
shoreWareSwitch	188	ACT	MIN	Temperature in room too cool. Fix the environment.
shoreWareSwitch	189	ACT	MAJ	Temperature in room too cold. Fix the environment.
shoreWareSwitch	1300	ACT	WAR	The trunk on the specified port was continuously active for the number of minutes specified. This message is generated after every two hours of continuous trunk activity. Check the trunk and verify that an active call is in progress. If no call is prese
shoreWareSwitch	1301	ACT	MAJ	Another ShoreTel Server attempted to take control of the switch. Only one ShoreTel server can control a switch; multiple servers cannot manage a switch simultaneously. Decide which ShoreTel server you want to manage the switch, then delete the switch fr
shoreWareSwitch	1303	ACT	MAJ	The IP address configured for the switch in Director is not the IP address the switch is using. From Director, change the switch’s IP address to match the address the switch uses.
shoreWareSwitch	1305	ACT	WAR	Reports the switch’s memory usage.
shoreWareSwitch	1305	RES	WAR	Switch stats
shoreWareSwitch	1306	ACT	MIN	An attempted call exceeded the limit on the number of media streams allowed for multiple sites. May indicate the number of media streams configured for multiple-site calls cannot handle the inter-site call traffic. From ShoreTel Director, open the Site P
shoreWareSwitch	1307	ACT	WAR	Not reported in NT event log.
shoreWareSwitch	1308	ACT	MIN	The T1 switch is in a local or payload loopback. Your service provider is performing diagnostic tests.
shoreWareSwitch	1309	ACT	WAR	Loopback on this switch removed.
shoreWareSwitch	1310	ACT	MAJ	The T1 switch is experiencing framing errors. Check the cabling. Contact your service provider.
shoreWareSwitch	1310	ACT	MIN	T1E1 framing error Yellow Alarm
shoreWareSwitch	1311	ACT	WAR	Framing restored.
shoreWareSwitch	1311	CLR	WAR	T1K: T1E1 framing ok
shoreWareSwitch	1312	ACT	MAJ	T1 switch lost the T1 carrier signal. Check the cabling. Contact your service provider.
shoreWareSwitch	1313	ACT	WAR	T1 carrier signal restored.
shoreWareSwitch	1314	ACT	MAJ	Notable event while reading non-volatile switch configuration. No action. The configuration received from the server supplies any missing data.
shoreWareSwitch	1316	ACT	WAR	The system disconnected trunks on the reported ports as a result of option settings in Director.
shoreWareSwitch	1317	ACT	WAR	ShoreTel SoftSwitch started.
shoreWareSwitch	1317	ACT	MIN	Switch SoftSwitch Service Control: ShoreWare Software Telephony Switch Still trying to restart SoftSwitch. Starting
shoreWareSwitch	1319	ACT	MIN	User called emergency number. No action -- someone already called for help.
shoreWareSwitch	1320	ACT	MAJ	The ShoreTel SoftSwitch failed to start because it was unable to contact the NT event log. This message appears only after SoftSwitch successfully contacts the NT Event Log Manager—meaning that the error condition is cleared (possibly by the clearing of
shoreWareSwitch	1324	ACT	WAR	Certain configuration changes, for example, changing signaling protocols for a SGT1, requires a switch reboot.
shoreWareSwitch	1325	ACT	MIN	Can only be caused by issuing a command via ipbxctl. The command is only for use by ShoreTel support personnel. This message confirms that SoftSwitch stopped on command from the NT Service Manager. No action is needed.
shoreWareSwitch	1326	ACT	WAR	SoftSwitch service stopped. If the SoftSwitch service does not restart within two minutes, perform a manual restart and contact ShoreTel Technical Support.
shoreWareSwitch	1326	ACT	MIN	Switch SoftSwitch Service Control: Soft Switch Stopping - Internally Generated1005
shoreWareSwitch	1330	ACT	MAJ	SoftSwitch service stopped. If the SoftSwitch service does not restart within two minutes, perform a manual restart and contact ShoreTel Technical Support.
shoreWareSwitch	1331	ACT	MAJ	A software assertion failed. If the problem persists, contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.
shoreWareSwitch	1332	ACT	WAR	Incoming call on trunk failed to route. Check trunk configuration.
shoreWareSwitch	1333	ACT	WAR	Incoming call on trunk failed to route. Check trunk configuration.
shoreWareSwitch	1334	ACT	WAR	Outgoing call failed due to no available trunks. Verify that trunks are in-use.
shoreWareSwitch	1338	ACT	WAR	PSTN failover feature invoked. Verify network connectivity between sites.
shoreWareSwitch	1339	ACT	MAJ	Request to record a call failed. If the problem persists, contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.
shoreWareSwitch	1340	ACT	MIN	Attempt to conference using switch conference resources failed. Check switch configuration.
shoreWareSwitch	1341	ACT	MIN	Bandwidth limits have been exceeded. Check site configuration.
shoreWareSwitch	1342	ACT	MAJ	PRI D channel down. If the problem persists, contact PRI service provider.
shoreWareSwitch	1342	ACT	MIN	T1E1 PRI D channel down
shoreWareSwitch	1343	ACT	WAR	PRI D channel up.
shoreWareSwitch	1343	ACT	MIN	Switch NGTNCT00 T1K: T1E1 PRI D channel up
shoreWareSwitch	1343	CLR	WAR	T1E1 PRI D channel up
shoreWareSwitch	1344	ACT	WAR	Information about SIP trunk registrations.
shoreWareSwitch	16777331	ACT	MIN	Switch WLFRCT00 HQ: System has restarted. Product: ShoreWare Firmware Version: 17.41.7076.0 BootROM Version: NA Hardware Version: NA
shoreWareSwitch	16778533	ACT	MIN	Switch SoftSwitch Service Control: ShoreWare Software Telephony Switch Still trying to restart SoftSwitch. Starting
shoreWareSwitch	16778542	ACT	MIN	Switch SoftSwitch Service Control: Soft Switch Stopping - Internally Generated1005
shoreWareSysMgmtDatabase	2710	ACT

How It Works

Send alarms over secure HTTPS

Send alarms as SNMP Notification

Supported Platforms

Installation

System Configuration

Starting the service for the first time

Edit the Windows Registry

Run RegEdit32

DefaultDestination

ProxyProductID

Verify Operation

Start SPLASH service

Open the SPLASH EventLog_MM-d-YYYY.log

64-bit machine

32-bit machine

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