ShoreTel PLatform Alarming with SNMP and HTTPS

 

ShoreTel SPLASH provides 24/7/365 proactive alarm monitoring and management services for advanced and emerging ShoreTel architectures. Utilizing a proven delivery methodology based on secure https while delivered within a comanaged framework.

ShoreTel SPLASH provides a proactive, holistic approach to monitoring, managing and protecting critical network infrastructures ensuring business continuity.

SPLASH can be used as a front-end platform to pass ShoreTel alarms to AlarmTraq or can be used stand-alone to send ShoreTel traps to any SNMP manager or secure https using a web service. SPLASH was developed by Reilly Telecom Inc., the makers of AlarmTraq ( www.alarmtraq.com ).

SPLASH runs as a Windows service on ShoreTel Connect Headquarters and distributed voice servers and monitors the event log of ShoreWare services. When a new log entry has been created, SPLASH sends the log entry as an SNMP version 2c trap or over secure https to the destination SNMP manager IP address specified in the Windows Registry (see installation).

Installation Video (6:58)

Download Brochure

Send alarms over secure HTTPS

SPLASH can send alarms over secure HTTPS. Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encrypted communication and secure identification of a network web server. A Web Service is required to receive alarms using this method.

Figure 2 Secure HTTPS


Send alarms as SNMP Notification

SPLASH can send alarms as an SNMP version 2c notification messages (traps) to the destination SNMP Manager (AlarmTraq, Solarwinds, or HP OpenView).

The Management Information Base (MIB) files specify all of the data, or "managed objects" that the alarms makes available. Each object has a unique object identifier (OID), which consists of numbers separated by decimal points, a human-readable label, and other parameters. When an SNMP manager wants to know the value of an object, it queries the alarm using the appropriate OID. For more information see “Appendix B: SNMP MIB File” at the end of this document.

http://www.cisco.com/image/gif/paws/7244/snmp_trap-01.gif

Figure 1 SNMP Trap

Supported Platforms

SPLASH on the following versions of Windows:

·         Windows Server 2016 Family

·         Windows Server 2012 Family

·         Windows Server 2008 Family

For the latest information about supported operating systems for ShoreTel Connect Headquarters and distributed voice servers, refer to the ShoreTel Connect Build Notes. If you are upgrading a system, review the Build Notes for special instructions that might apply.

The SPASH installer bundles all of SPLASH’s prerequisites. There are no additional software requirements.

Installation

To install SPLASH, simply download and run the installer, which is a standard Windows setup.exe (msi package) and will run as a graphical wizard.

The installer must be run with elevated privileges. Installing SPLASH does not require a system reboot.

 

1-     Run the setup.exe file to begin Installation, and then click Next.

 

 

2-     Select the installation path. The default path for a 64-bit machine is C:\Program Files (x86)\ShoreTel Splash\Splash\ . The default path for a 32-bit machine is C:\Program Files\ShoreTel Splash\Splash\

 

 

 

3-     Confirm the installation and click Next

 

 

4-     Wait for installation to complete.

 

 

5-     After the installation has been completed, click Close.

 


 

System Configuration

Before starting SPLASH, you will need to add some configuration options to the Windows registry in order for SPLASH to send SNMP traps to your alarm monitoring system such as AlarmTraq.

Starting the service for the first time

Open the Windows Services window by clicking Run > Administrative Tools > Services. Select the service named ShoreTel Splash and select ‘Start Service’ from the toolbar.

Once the SPLASH service has started, select ‘Stop Service’ from the toolbar. This step is required to populate the Windows Registry with the following entries:

·         DefaultDestination

·         ProxyProductID

Edit the Windows Registry

The Registry Editor (regedit.exe) is included with Windows to enable you to view and edit the contents of the Registry. When you open the Registry Editor, you'll see a window divided into two panes. The left side shows a tree with folders (see Structure of the Registry above), and the right side shows the contents (values) of the currently selected folder (key).

·         To expand a certain branch, click on the little plus sign [+] to the left of any folder, or just double-click on the folder.

·         To display the contents of a key (folder), just click the desired key, and look at the values listed on the right side. You can add a new key or value by selecting New from the Edit menu. You can rename any value and almost any key with the same method used to rename files; right-click on an object and click rename, or click on it twice (slowly), or just press F2 on the keyboard. Lastly, you can delete a key or value by clicking on it, and pressing Delete on the keyboard, or by right-clicking on it, and choosing Delete.

HKEY_LOCAL_MACHINE - this branch contains information about all of the hardware and software installed on your computer.

Run RegEdit32

To open the Registry Editor, click Run… and type RegEdit

Navigate to the following section:

64-bit machine

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ ShoreTel Splash\Splash

 

32-bit machine

HKEY_LOCAL_MACHINE\SOFTWARE\ShoreTel Splash\Splash

 

 

Edit the following Registry keys:

 

DefaultDestination

Enter the IP Address of the SNMP manager where traps will be directed. If more than one destination is desired, delimit the entries with a semicolon (;).

ProxyProductID

This is an optional parameter that will send the assigned string to be used to identify the server sending the trap. If sending the trap to AlarmTraq, the ProxyProductID must be a 10-digit number starting with the digit ‘ 9’.

 

Verify Operation

Once the registry entries have been populated you are ready to start the service and verify operation.

 

Start SPLASH service

Open the Windows Services window by clicking Run > Administrative Tools > Services. Select the service named ShoreTel Splash and select ‘Start Service’ from the toolbar.

 

 

Open the SPLASH EventLog_MM-d-YYYY.log

Open the EventLog_MM-d-YYYY.log file located in the Logs folder:

64-bit machine

C:\Program Files (x86)\ShoreTel Splash\Splash\Logs\EventLog_MM-d-YYYY.log

32-bit machine

C:\Program Files\ShoreTel Splash\Splash\ Logs\EventLog_MM-d-YYYY.log


 

ShoreTel Alarms

 

MO

OB/ID

Code

Type

Comments

shoreWareAuroraEventLogProxy

0

ACT

WAR

Service started successfully.

shoreWareAuroraEventLogProxy

1

ACT

WAR

Service stopped.

shoreWareCallAccounting

2008

ACT

MIN

ShoreTel-CDR service stopping.

shoreWareCollaborationManagerConferenceAttendant

4402

ACT

MIN

ShoreWare CMCA started

shoreWareCollaborationManagerConferenceAttendant

4403

ACT

MIN

ShoreWare CMCA stopped

shoreWareCSIS

1898

CLR

WAR

CSIS Web Services starting

shoreWareCSIS

1899

ACT

MAJ

CSIS Web services failed to start. (The embedded error code is a Microsoft error code.)

Contact ShoreTel Customer Support and be prepared to provide the CSIS log for review.

shoreWareCSIS

2400

ACT

WAR

CSIS Web Services stopping

shoreWareCSIS

2401

ACT

MAJ

CSIS Web services experienced a non-fatal error. (The embedded error code is a CSIS or Microsoft error code.)

Contact ShoreTel Customer Support and be prepared to provide the CSIS log for review.

shoreWareCSIS

2402

ACT

WAR

User authenticated

shoreWareCSIS

2403

ACT

WAR

The specified user is no longer authorized for CSIS server access. Causes include client logout, or an inactive connection as the result of a client going offline without logging out.

shoreWareCSIS

2405

CLR

WAR

CSIS Service started. Client access to CSIS Services is enabled.

shoreWareCSIS

2406

ACT

MIN

CSIS Service stopped. Client access to CSIS Services is disabled. (Web services continue to run.)

shoreWareCSIS

2426

ACT

WAR

CSIS Server Statistics

shoreWareDirectorUtils

930

RES

WAR

Local database is resync'd to HQ.

shoreWareDirectorUtils

931

ACT

MIN

Replication is stopped on all remote servers.

shoreWareDirectorUtils

932

ACT

MIN

Remote is too far 1809 seconds behind HQ .

shoreWareDirectorUtils

1400

CLR

WAR

ShoreTel-DirectorUtil service starting.

shoreWareDirectorUtils

1401

ACT

MIN

ShoreTel-DirectorUtil service stopping.

shoreWareDRS

3100

CLR

WAR

The Distributed Routing Service has started successfully.

shoreWareDRS

3101

ACT

MIN

The Distributed Routing Service has been stopped.

shoreWareDRS

3108

ACT

MIN

Network connectivity may be lost to the specified switch, or the switch may be down.

Fix network connectivity issues, and confirm that the switch is up.


DRS re-established communications with the specified switch.

shoreWareDRS

3109

CLR

WAR

DRS re-established communications with the specified switch.

shoreWareDTAS

3300

CLR

WAR

Distributed Telephony Application Service starting

shoreWareDTAS

3301

ACT

MIN

Distributed Telephony Application Service stopping

shoreWareDTAS

3310

CLR

WAR

ShoreWare Distributed Telephony Application Service connected to ShoreWare Telephony Management Server.

shoreWareDTAS

3311

ACT

MIN

ShoreWare Distributed Telephony Application Service disconnected from ShoreWare Telephony Management Server. This may be a result of an administrative action network outage or unexpected behavior.

shoreWareDTAS

3312

ACT

MIN

ShoreWare Distributed Telephony Application Service disconnected from ShoreWare Telephony Service Provider running. This may be a result of an administrative action network error or unexpected behavior.

shoreWareDTAS

3315

ACT

MIN

ShoreWare Distributed Telephony Application Service encountered a RPC exception. The exception code is "1753 - 0x000006D9: There are no more endpoints available from the endpoint mapper. RtrClnt: 0x006E0F38 server: localhost".

shoreWareEventWatch

1200

ACT

MIN

The ShoreWare Event Watch service has started.

shoreWareEventWatch

1201

ACT

MIN

The ShoreWare Event Watch service has stopped.

shoreWareIMServer

4500

ACT

MIN

ShoreWare IM Server Started

shoreWareIMServer

4500

CLR

WAR

ShoreWare IM Server Started

shoreWareIMServer

4501

ACT

MIN

ShoreWare IM Server Stopped

shoreWareIpPhoneConfigSvc

2700

ACT

MIN

ShoreWare IPCS Server Started.

shoreWareIpPhoneConfigSvc

2702

ACT

MIN

ShoreWare IPCS Server Stopped.

shoreWareIpPhoneDispSvr

2800

CLR

WAR

The ShoreTel IP Phone Display Service has started successfully.

shoreWareIpPhoneDispSvr

2801

ACT

MIN

The ShoreTel IP Phone Display Service has been stopped.

shoreWareMySQL

100

ACT

MAJ

Error : for more information see Help and Support Center at http:www.mysql.com.

shoreWareMySQL

100

ACT

MIN

ShoreTel-MYSQLConfig: Normal shutdown For more information see Help and Support Center at http:www.mysql.com.

shoreWareMySQL

100

ACT

WAR

ShoreTel-MYSQLConfig: Normal shutdown For more information see Help and Support Center at http:www.mysql.com.

shoreWareNone

105

CLR

WAR

The service was started.

shoreWareNone

108

ACT

MIN

The service was stopped.

shoreWarePortMapper

700

ACT

MIN

ShoreTel-Portmap service starting.

shoreWareServicesManager

4243

ACT

MIN

Service stts is not ready

shoreWareServicesManager

4244

CLR

WAR

All services are ready

shoreWareServicesManager

4249

ACT

WAR

Services Manager received command reboot

shoreWareServicesManager

4274

ACT

WAR

Services Manager received command to change root password from stts

shoreWareServicesManager

4275

ACT

WAR

Services Manager detected a new core dump

shoreWareServicesManager

4282

ACT

WAR

Space used for core dumps has been exceeded.

shoreWareShoreWareDbMgmt

905

CLR

WAR

ShoreWare Database Management Service has started

shoreWareSwitch

100

ACT

MAJ

The ShoreTel Voice Switch is receiving too many events from the NT Server. Possibly caused by an application problem on the ShoreTel server.

Check the ShoreTel server for events that might indicate an application problem. Troubleshoot the problem and reb

shoreWareSwitch

101

101

MIN

Flash memory area is corrupt. If problem persists, return for repair.

shoreWareSwitch

102

ACT

MAJ

Application is unable to erase area of Flash memory.

If problem persists, return for repair.

shoreWareSwitch

103

ACT

MAJ

Application is unable to write area of flash memory.

If problem persists, return for repair.

shoreWareSwitch

105

ACT

MAJ

A software exception occurred.

Contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.

shoreWareSwitch

106

ACT

MAJ

A task exception occurred. The ShoreTel Voice Switch experienced an internal error and is rebooting.

Contact ShoreTel Customer Support and be prepared to provide the ipbx and tmsncc log files for further analysis.

shoreWareSwitch

107

ACT

WAR

A restart request has been received - system is being shutdown and restarted.

shoreWareSwitch

108

ACT

MAJ

No longer reported in NT event log.

This event code reports internal software debug statements for use by ShoreTel developers.

shoreWareSwitch

109

ACT

MAJ

The switch cannot seize a trunk.

Verify that the trunk line is connected to the ShoreTel Voice Switch. Check wiring between ShoreTel Voice Switch and the telephone company De-marc.

Connect a phone or telephone test set to the line, then go offhook and l

shoreWareSwitch

110

ACT

MIN

Trunk port has been taken out of service by the administrator.

shoreWareSwitch

111

CLR

WAR

The trunk line is again functional and is back in service.

shoreWareSwitch

112

CLR

WAR

Trunk port has been put back in service by the administrator.

shoreWareSwitch

113

CLR

WAR

Specified extension port removed from service.

Put the port back in service when the system administrator indicates that it is appropriate.

shoreWareSwitch

114

CLR

WAR

Specified extension port is back in service.

shoreWareSwitch

115

CLR

WAR

The switch was reset and subsequently restarted.

The event also provides current version information for the switch.

shoreWareSwitch

116

ACT

MAJ

The switch is unable to communicate with the other ShoreTel Voice Switch specified in the event. The switches are not able to place calls to each other.

The specified switch may be off or disconnected from the network. Check the switch in question to con

shoreWareSwitch

117

ACT

WAR

The switches established a connection and are communicating with each other.

shoreWareSwitch

119

ACT

MIN

The switch is losing an excessive number of packets.

Verify that your network configuration meets ShoreTel requirements.

shoreWareSwitch

127

ACT

MAJ

The call cannot be forwarded to the specified extension.

Confirm that the specified extension's call handling mode configuration is valid. This error can appear when the destination extension is connected to a ShoreTel Voice Switch that is either offline

shoreWareSwitch

130

ACT

MAJ

An incoming fax transmission call was not redirected to the fax extension.

Confirm that the extension is properly configured for fax redirection. Confirm that the fax extension is operating properly.

shoreWareSwitch

131

ACT

MAJ

The ShoreTel Voice Switch was unable to configure the specified extension on the desired port.

Reboot the switch. If this error persists, contact ShoreTel Customer Support.

shoreWareSwitch

132

ACT

WAR

The specified extension dialed a restricted number.

Inform user about dial-out restrictions.

shoreWareSwitch

138

ACT

MAJ

Memory block corruption detected.

Reboot the switch. If the event persists, replace the switch.

shoreWareSwitch

140

ACT

MAJ

The flash memory in the ShoreTel Voice Switch is bad.

Replace the switch.

shoreWareSwitch

143

ACT

MIN

The specified port did not receive proper echo cancellation properties. The trunk or phone connected to the port may exhibit poor sound quality or echo.

Use ShoreTel Director to reset the port. If the error was reported on a
phone port, lift the phone’s

shoreWareSwitch

144

ACT

WAR

The specified trunk connected to the port for two or more hours.

Confirm that an active call is in progress. If no call is present, reset the port from ShoreTel Director.

shoreWareSwitch

145

ACT

MIN

The echo suppression software was unable to adapt to a call in progress.

No action for an isolated occurrence. If the error persists, follow the course of action suggested for Event 143.

shoreWareSwitch

146

ACT

WAR

The echo suppression software is properly configured.

shoreWareSwitch

147

ACT

WAR

The echo suppression software is properly configured.

shoreWareSwitch

148

ACT

MIN

The echo suppression software detected a low echo-return loss on the specified port. This error can occur when modem or fax calls connect to a port. Event is infrequent and random.

No action for an isolated occurrence. If the error persists, follow the c

shoreWareSwitch

149

ACT

MIN

The echo suppression software detected a low echo-return loss on the specified port.

No action for an isolated occurrence. If the error persists, follow the course of action suggested for Event 143.

shoreWareSwitch

151

ACT

WAR

Reboot due to configuration change.

shoreWareSwitch

152

ACT

MIN

The DSP on this switch is nearing capacity.

shoreWareSwitch

153

ACT

MAJ

The DSP on this switch reached maximum capacity. In most instances, this event does not affect operations.

No action for an isolated occurrence. If the error persists, reboot the
switch.

shoreWareSwitch

157

ACT

MAJ

The DHCP server responded negatively to a DHCP lease renewal request. The IP address previously assigned to the switch is no longer available for that device. The DHCP server assigns the switch a new IP address.

In ShoreTel Director, display the Switches

shoreWareSwitch

158

ACT

MIN

The DHCP lease for the switch expired and the switch is currently obtaining a new IP address. While the switch is obtaining another IP address, it is unable to communicate with the ShoreTel server.

In ShoreTel Director, display the Switches page and open

shoreWareSwitch

159

ACT

MAJ

The IP address currently stored in the switch’s flash memory is not the same as the address that DHCP is trying to assign to it. The switch automatically reboots and obtains a new address.

In ShoreTel Director, display the Switches page and open the swit

shoreWareSwitch

160

ACT

MAJ

The ShoreTel Voice Switch experienced a fatal internal software error.

Contact ShoreTel Customer Support for updated information about fatal errors.

shoreWareSwitch

161

ACT

MAJ

The ShoreTel Voice Switch stopped communicating with the TMS Server. This error can result from a CPU overload on the ShoreTel server.

Check the ShoreTel server for applications that are placing inordinate demands on the processor. Correct any applicatio

shoreWareSwitch

162

ACT

MAJ

A device with the same IP address as the switch appeared on the network.

Remove the offending device from the network, or ask the network administrator to assign the switch an alternate IP address.

shoreWareSwitch

163

ACT

WAR

The switch is connected to the Ethernet network.

shoreWareSwitch

163

ACT

WAR

Switch NGTNCT00 T1K: Autonegotiation done: using port 1: 100Mb Full Duplex

shoreWareSwitch

164

ACT

MAJ

The switch is no longer connected to the Ethernet network.

Confirm that network cables and ports are connected properly and are in working order.

shoreWareSwitch

165

ACT

MIN

The twisted pairing wiring for an ethernet cable is reversed.

Although the switch continues to function, replace the suspect cable.

shoreWareSwitch

166

ACT

MAJ

The fan in the ShoreTel Voice Switch failed.

Replace the ShoreTel Voice Switch.

shoreWareSwitch

167

ACT

MIN

The fan in the ShoreTel Voice Switch is running slow. If the condition persists, the switch may overheat.

If this event is accompanied by Event 168, no action is required. If the error persists, replace the switch.

shoreWareSwitch

168

ACT

WAR

The fan in the switch is running normally.

shoreWareSwitch

169

ACT

WAR

The internal operating temperature of the switch is within normal operating parameters.

shoreWareSwitch

169

ACT

WAR

Operating temperature: normal.Operating temperature: normal

shoreWareSwitch

170

ACT

MIN

The internal operating temperature of the switch is above the acceptable range.

Check if the event is accompanied by Event 166. If so, replace the switch. If the fan is working properly, check the environment in which the switch is operating to confirm t

shoreWareSwitch

171

ACT

MAJ

The internal operating temperature of the switch exceeded the acceptable operating range. The switch may soon fail.

Check if the event is accompanied by Event 166. If so, replace the switch. If the fan is working properly, check the physical location of

shoreWareSwitch

172

ACT

MAJ

The ShoreTel Voice Switch was unable to write to the flash memory.

Reboot the switch. If the error persists, contact ShoreTel Customer Support.

shoreWareSwitch

173

ACT

MAJ

The 48-Volt DC power supply failed.

Replace the switch.

shoreWareSwitch

174

ACT

MAJ

The 70-Volt DC power supply failed.

Replace the switch.

shoreWareSwitch

175

ACT

WAR

The power supply that reported a failure is once again operating correctly.

shoreWareSwitch

176

ACT

MAJ

The firmware upgrade for the switch failed.

Check the switch event logs for subsequent appearances of Events 177 and 178. The presence of these events means that the switch
automatically recovered and you can ignore the alert of upgrade failure.
If Event

shoreWareSwitch

177

ACT

WAR

A firmware upgrade started.

shoreWareSwitch

178

ACT

WAR

The firmware upgrade was successful.

shoreWareSwitch

179

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

180

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

181

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

182

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

183

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

184

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

185

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

186

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

187

ACT

MAJ

Board failure.

Return for repair.

shoreWareSwitch

188

ACT

MIN

Temperature in room too cool.

Fix the environment.

shoreWareSwitch

189

ACT

MAJ

Temperature in room too cold.

Fix the environment.

shoreWareSwitch

1300

ACT

WAR

The trunk on the specified port was continuously active for the number of minutes specified. This message is generated after every two hours of continuous trunk activity.

Check the trunk and verify that an active call is in progress. If no call is prese

shoreWareSwitch

1301

ACT

MAJ

Another ShoreTel Server attempted to take control of the switch.

Only one ShoreTel server can control a switch; multiple servers cannot manage a switch simultaneously. Decide which ShoreTel server you want to manage the switch, then delete the switch fr

shoreWareSwitch

1303

ACT

MAJ

The IP address configured for the switch in Director is not the IP address the switch is using.

From Director, change the switch’s IP address to match the address the switch uses.

shoreWareSwitch

1305

ACT

WAR

Reports the switch’s memory
usage.

shoreWareSwitch

1305

RES

WAR

Switch stats

shoreWareSwitch

1306

ACT

MIN

An attempted call exceeded the limit on the number of media streams allowed for multiple sites. May indicate the number of media streams configured for multiple-site calls cannot handle the inter-site call traffic.

From ShoreTel Director, open the Site P

shoreWareSwitch

1307

ACT

WAR

Not reported in NT event log.

shoreWareSwitch

1308

ACT

MIN

The T1 switch is in a local or payload loopback.

Your service provider is performing diagnostic tests.

shoreWareSwitch

1309

ACT

WAR

Loopback on this switch removed.

shoreWareSwitch

1310

ACT

MAJ

The T1 switch is experiencing framing errors.

Check the cabling. Contact your service provider.

shoreWareSwitch

1310

ACT

MIN

T1E1 framing error Yellow Alarm

shoreWareSwitch

1311

ACT

WAR

Framing restored.

shoreWareSwitch

1311

CLR

WAR

T1K: T1E1 framing ok

shoreWareSwitch

1312

ACT

MAJ

T1 switch lost the T1 carrier signal.

Check the cabling. Contact your service provider.

shoreWareSwitch

1313

ACT

WAR

T1 carrier signal restored.

shoreWareSwitch

1314

ACT

MAJ

Notable event while reading non-volatile switch configuration.

No action. The configuration received from the server supplies any missing data.

shoreWareSwitch

1316

ACT

WAR

The system disconnected trunks on the reported ports as a result of option settings in Director.

shoreWareSwitch

1317

ACT

WAR

ShoreTel SoftSwitch started.

shoreWareSwitch

1317

ACT

MIN

Switch SoftSwitch Service Control: ShoreWare Software Telephony Switch Still trying to restart SoftSwitch. Starting

shoreWareSwitch

1319

ACT

MIN

User called emergency number.

No action -- someone already called for help.

shoreWareSwitch

1320

ACT

MAJ

The ShoreTel SoftSwitch failed to start because it was unable to contact the NT event log.

This message appears only after SoftSwitch successfully contacts the NT Event Log Manager—meaning that the error condition is cleared
(possibly by the clearing of

shoreWareSwitch

1324

ACT

WAR

Certain configuration changes, for example, changing signaling protocols for a SGT1, requires a switch reboot.

shoreWareSwitch

1325

ACT

MIN

Can only be caused by issuing a command via ipbxctl. The command is only for use by ShoreTel support personnel.

This message confirms that SoftSwitch stopped on command from the NT Service Manager. No action is needed.

shoreWareSwitch

1326

ACT

WAR

SoftSwitch service stopped.

If the SoftSwitch service does not restart within two minutes, perform a manual restart and contact ShoreTel Technical Support.

shoreWareSwitch

1326

ACT

MIN

Switch SoftSwitch Service Control: Soft Switch Stopping - Internally Generated1005

shoreWareSwitch

1330

ACT

MAJ

SoftSwitch service stopped.

If the SoftSwitch service does not restart within two minutes, perform a manual restart and contact ShoreTel Technical Support.

shoreWareSwitch

1331

ACT

MAJ

A software assertion failed.

If the problem persists, contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.

shoreWareSwitch

1332

ACT

WAR

Incoming call on trunk failed to route.

Check trunk configuration.

shoreWareSwitch

1333

ACT

WAR

Incoming call on trunk failed to route.

Check trunk configuration.

shoreWareSwitch

1334

ACT

WAR

Outgoing call failed due to no available trunks.

Verify that trunks are in-use.

shoreWareSwitch

1338

ACT

WAR

PSTN failover feature invoked.

Verify network connectivity between sites.

shoreWareSwitch

1339

ACT

MAJ

Request to record a call failed.

If the problem persists, contact ShoreTel Customer Support and be prepared to provide the log files for further analysis.

shoreWareSwitch

1340

ACT

MIN

Attempt to conference using switch conference resources failed.

Check switch configuration.

shoreWareSwitch

1341

ACT

MIN

Bandwidth limits have been exceeded.

Check site configuration.

shoreWareSwitch

1342

ACT

MAJ

PRI D channel down.

If the problem persists, contact PRI service provider.

shoreWareSwitch

1342

ACT

MIN

T1E1 PRI D channel down

shoreWareSwitch

1343

ACT

WAR

PRI D channel up.

shoreWareSwitch

1343

ACT

MIN

Switch NGTNCT00 T1K: T1E1 PRI D channel up

shoreWareSwitch

1343

CLR

WAR

T1E1 PRI D channel up

shoreWareSwitch

1344

ACT

WAR

Information about SIP trunk registrations.

shoreWareSwitch

16777331

ACT

MIN

Switch WLFRCT00 HQ: System has restarted. Product: ShoreWare Firmware Version: 17.41.7076.0 BootROM Version: NA Hardware Version: NA

shoreWareSwitch

16778533

ACT

MIN

Switch SoftSwitch Service Control: ShoreWare Software Telephony Switch Still trying to restart SoftSwitch. Starting

shoreWareSwitch

16778542

ACT

MIN

Switch SoftSwitch Service Control: Soft Switch Stopping - Internally Generated1005

shoreWareSysMgmtDatabase

2710

ACT