To get the most benefit out of AlarmTraq, sign up for a Support Plan and receive personalized, friendly service from the team that built AlarmTraq.
AlarmTraq Support Plans are purchased in one year increments.
||Price Per Server||Part Number|
AlarmTraq with 5 Product ID 1 year Support & Maintenance
||$ 468 / year||ALTSC-0005|
AlarmTraq with 10 Product ID 1 year Support & Maintenance
||$ 684 / year||ALTSC-0010|
AlarmTraq with 25 Product ID 1 year Support & Maintenance
||$ 1123 / year||ALTSC-0025|
AlarmTraq with 50 Product ID 1 year Support & Maintenance
||$ 1340 / year||ALTSC-0050|
AlarmTraq with 100 Product ID 1 year Support & Maintenance
||$ 1800 / year||ALTSC-0100|
AlarmTraq with 500 Product ID 1 year Support & Maintenance
||$ 2160 / year||ALTSC-0005|
AlarmTraq with 1000 Product ID 1 year Support & Maintenance
||$ 2664 / year||ALTSC-1000|
AlarmTraq with Unlimited Product ID 1 year Support & Maintenance
||$ 3672 / year||ALTSC-9999|
Our support philosophy is simple, customers need direct access to well-trained support engineers to solve problems. That is why when customers call Reilly Telecom for support they always reach a well-trained, technically proficient support engineer. Service requests made via voice mail, email, or fax are typically followed up within 2 hours with a maximum response time of one business day.
Service requests that are opened via the telephone, receive the highest priority. Reilly Telecom highly recommends customers call the Technical Services Team when a problem requires immediate assistance.
If your AlarmTraq Support Plan lapses a reinstatement fee will be assessed. An AlarmTraq Support Plan is considered lapsed after 30 days of the support plan expiration date. The reinstatement fee is 50% of the relevant support plan. In addition to the reinstatement fee described above, you must purchase a new annual support plan.
Reilly Telecom offers complimentary set-up support for 1 year from date of purchase for all registered users.
All other telephone assistance not covered by a support contract will be subject to a per-incident fee billable to a major credit card. We accept Visa, MasterCard and American Express.
|AlarmTraq product family||$285.00 / hour|
|SQL Server, Tigerpaw, etc...||$285.00 / hour|