To get the most benefit out of AlarmTraq, sign up for a Support Plan and receive personalized, friendly service from the team that built AlarmTraq.
AlarmTraq Support Plans are purchased in one year increments.
Support Plan |
Price Per Server | Part Number |
AlarmTraq with 5 Product ID 1 year Support & Maintenance |
$ 468 / year | ALTSC-0005 |
AlarmTraq with 10 Product ID 1 year Support & Maintenance |
$ 684 / year | ALTSC-0010 |
AlarmTraq with 25 Product ID 1 year Support & Maintenance |
$ 1123 / year | ALTSC-0025 |
AlarmTraq with 50 Product ID 1 year Support & Maintenance |
$ 1340 / year | ALTSC-0050 |
AlarmTraq with 100 Product ID 1 year Support & Maintenance |
$ 1800 / year | ALTSC-0100 |
AlarmTraq with 500 Product ID 1 year Support & Maintenance |
$ 2160 / year | ALTSC-0005 |
AlarmTraq with 1000 Product ID 1 year Support & Maintenance |
$ 2664 / year | ALTSC-1000 |
AlarmTraq with Unlimited Product ID 1 year Support & Maintenance |
$ 3672 / year | ALTSC-9999 |
Our support philosophy is simple, customers need direct access to well-trained support engineers to solve problems. That is why when customers call Reilly Telecom for support they always reach a well-trained, technically proficient support engineer. Service requests made via voice mail, email, or fax are typically followed up within 2 hours with a maximum response time of one business day.
Service requests that are opened via the telephone, receive the highest priority. Reilly Telecom highly recommends customers call the Technical Services Team when a problem requires immediate assistance.
If your AlarmTraq Support Plan lapses a reinstatement fee will be assessed. An AlarmTraq Support Plan is considered lapsed after 30 days of the support plan expiration date. The reinstatement fee is 50% of the relevant support plan. In addition to the reinstatement fee described above, you must purchase a new annual support plan.
Reilly Telecom offers complimentary set-up support for 1 year from date of purchase for all registered users.
All other telephone assistance not covered by a support contract will be subject to a per-incident fee billable to a major credit card. We accept Visa, MasterCard and American Express.
AlarmTraq product family | $285.00 / hour |
SQL Server, Tigerpaw, etc... | $285.00 / hour |