The Expert in Proactive Remote Alarm Management
alarmtraq is the leader in Proactive Remote Alarm Monitoring and Management for AVAYA™ Communications Systems. We go beyond alarm monitoring, we take corrective action.
AlarmTraq will not only notify you of alarms it will attempt to remotely diagnose and resolve the problem, even before it becomes service affecting.
Ticket Resolution with Smart Automation
Now is the time to implement alarm automation to help streamline your ticketing process.
AlarmTraq API Client is a REST API Client library (Helper Library) used to create HTTP requests
and also to process the HTTP responses from a REST API.
AlarmTraq can raise requests directly into your ticketing systems API and automatically create and/or close trouble tickets.
See API Client and API Templates
Avaya SAL 3.0 Hosted
New SALBOT3 for connectivity through Avaya SAL 3.0 Hosted connection for automatic alarm remediation, testing, and reporting, which is key to controlling the length and severity of any service outage.
Auto Alarm Remediation
As soon as an alarm is received by AlarmTraq it's analyzed using an extensive Maintenance Object Library which will determine the best way to deal with that particular alarm.
In many cases, these alarms can be resolved automatically with no human intervention before they become service affecting. All test results are then forwarded to the assigned support engineer.
Secure Alarming over HTTPS
We are pleased to announce the next generation of the AlarmTraq API WebService! The use of HTTPS allows a secure connection over the Internet. This provides a high level of protection against eavesdroppers or man-in-the-middle attacks.
Aurora Gateway CS
Provides secure remote alarm monitoring over HTTPS for Avaya/Nortel CS1000 systems. The agatewayCS is deployed as either a Linux or a Windows appliance on the customers local area network.
Remote Alarm Monitoring for NEC UNIVERGE 3C
AlarmTraq has recently teamed up with NEC, through its UNIVERGE Solutions Partner Program, to provide a secure, remote alarm-monitoring platform for the UNIVERGE 3C. Utilizing a proven delivery methodology based on secure https delivered within a co-managed framework.
The UNIVERGE 3C sends alarms as SNMP version 3c Notification Messages directly to AlarmTraq which uses multi-level escalation that will immediately trigger a Level 1 notification, which can include up to 4 email fields.
About us
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Latest version: 10.0
Release date:
February 1, 2020Release notes:
Version 10 of AlarmTraq brings several new features as well as changes to the previous versions. This section highlights some of the new features introduced in v10.
- Improved alarm filters - to reduce the occurrence of repeat and unnecessary alarms
- Improved Disable Notification Rules - to reject or disable notification for specific alarms by site(Product ID).
- Improved and Expanded Maintenance Object Library - with over 5300 pre-defined Avaya events instructing the system how to respond to individual alarms and errors.
- New AlarmTraq API Client, a REST API client to create new support tickets when an alarm is recieved and close a support ticket when the alarm is cleared. Supports many popular CRM systems used today.
- New AlarmTraq API WebService to process WebRequests from gateways and allows authorized users the ability to view alarm history, edit site-profiles, run reports and more.
- New Linux based agatewayCS secure alarming gateway for Nortel CS1000 using NEW Alarm rules table.
- Improved Linux based agateway secure alarming gateway providing significant performance enhancements.
- Improved Avaya CM Traffic Measurement enchancements (10-user license included).