The Expert in Proactive Remote Alarm Management

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Avaya SAL 3.0 Hosted

New SALBOT3 for connectivity through Avaya SAL 3.0 Hosted connection for automatic alarm remediation, testing, and reporting, which is key to controlling the length and severity of any service outage.

As soon as an alarm is received by AlarmTraq it's analyzed using an extensive Maintenance Object Library which will determine the best way to deal with that particular alarm.

Auto Alarm Remediation

In many cases, these alarms can be resolved automatically with no human intervention before they become service affecting. All test results are then forwarded to the assigned support engineer.

Secure Alarming over HTTPS

The use of HTTPS allows a secure connection over the Internet. This provides a high level of protection against eavesdroppers or man-in-the-middle attacks.

AlarmTraq uses XML to code and to decode data, and SOAP to transport it (using open protocols). An advantage of SOAP is that alarm messages are much more likely to get through firewall servers that screen out requests other than those for known applications (through the designated port mechanism).

Remote Alarm Monitoring for NEC UNIVERGE 3C

AlarmTraq has recently teamed up with NEC, through its UNIVERGE Solutions Partner Program, to provide a secure, remote alarm-monitoring platform for the UNIVERGE 3C. Utilizing a proven delivery methodology based on secure https delivered within a co-managed framework.

The UNIVERGE 3C sends alarms as SNMP version 3c Notification Messages directly to AlarmTraq which uses multi-level escalation that will immediately trigger a Level 1 notification, which can include up to 4 email fields.

NEC DL15249618 App Note.Pdf

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Latest version: 9.0

Release date:

February 1, 2019

Release notes:

Added alarming support for

  • Avaya Aura® Communication Manager Release 8.0
  • Avaya IP Office Release 11.0
  • Avaya Aura® Utility Services (AVPUS)
  • Avaya Aura® Appliance Virtualization Platform
  • NEC UNIVERGE 3C click here

Added support for Avaya SAL BP Alarm Receiver (BPAR).

New SALBOT3 for auto alarm remediation, testing and reporting through Avaya SAL 3.0 Hosted Concentrator

Improved Nortel CS1000 Secure Alarming over https.

Support for Aurora WebService which provides secure alarming over https.

Improved Avaya CM Traffic Measurement enchancements (10-user license included).

IMPORTANT: The updated SNMP MIBs are completely different from those issued with Communication Manager 6.3.xx and earlier releases. Applications such as AlarmTraq that process SNMP information from the earlier releases will not work with the 6.3.111 or higher releases, and will require upgrading to AlarmTraq 9.0 to use the new MIB structure.  

How do the changes affect me? 
If you are running AlarmTraq version 7.5 and below using the G3-Avaya-MIB, you will need to upgrade to AlarmTraq 8.0 to use the new MIBs and thereby ensure that it will interoperate successfully with the 6.3.111, 7.0 and higher releases of Communication Manager.

What else do I need to know?  AlarmTraq 8.0 is required to support SNMP alarming from Avaya Aura® Communication Manager 6.3.111 and higher.

You can download the new version from the AlarmTraq Support Site

Avaya Aura SNMP Renewal in 6.3.111, 7.0 and Higher Releases

Avaya Aura SNMP Renewal Quick Reference Guide 

Sample SNMP Trap Message

                Community: public                Agent IP:                Message Type: 71                Agent Port: 43835                Index: 0                VariableCount: 8                SNMP Type: SNMPv2c                v2 Trap Name: [] avCmAlmAlarmTest                [] [sysUpTime] 14107965                [] [snmpTrapOID] avCmAlmAlarmTest                 [] [avCmAlmIPAddress] IPV4= IPV6=                 [] [avCmAlmSystemName] server1                 [] [avCmAlmProductID] 1000000172                 [] [avCmAlmAlarmedDate] 09/25                 [] [avCmAlmAlarmedTime] 05:57:14                 [] [avCmAlmTestDescription] CUSTOMER ALARM TEST                 A Test Alarm has been issued by the CommunicaMgr process to generate a trap for testing.                Processing alarm as: 1000000172 25/07:57,EOF,RES|CUSTOMER ALARM TEST,avCmAlmAlarmTest,n,WAR                 Alarm 199603 processed successfully.                

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