The Expert in Proactive Remote Alarm Management

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Ticket Resolution with Smart Automation

Now is the time to implement alarm automation to help streamline your ticketing process.
AlarmTraq API Client is a REST API Client library (Helper Library) used to create HTTP requests and process the HTTP responses from a REST API.

AlarmTraq can raise requests directly into your ticketing systems API and automatically create and or close trouble tickets.

See API Client and API Templates



Amazon AWS - Cloud Computing

Secure Alarming Package

The Secure Alarming Package is an add-on to AlarmTraq and provides secure alarming over HTTPS when used with any of our gateway products or custom HTTP requests.

AlarmTraq REST API v2 provides a set of HTTP endpoints that help you integrate with AlarmTraq to provide secure alarming and allow authorized clients the ability to view alarm history, edit site profiles, run reports, and more.

See API Documentation

agateway v2 is a Linux or Windows-based secure alarming gateway package installed on your customer's local network.

agatewayCS v2 is a Linux or Windows-based secure alarming gateway package for Nortel CS1000 installed on your customer's local network.

Auto Alarm Remediation

As soon as AarmTraq receives an alarm, it's analyzed using an extensive Maintenance Object Library to determine the best way to deal with that particular alarm.

In many cases, these alarms can be resolved automatically with no human intervention before they become service-affecting. All test results are forwarded to the assigned support engineer.

Avaya SAL 3.0 Hosted

New SALBOT3 for connectivity through Avaya SAL 3.0 Hosted connection for automatic alarm remediation, testing, and reporting, which is key to controlling the length and severity of any service outage.

About us

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Latest version: 11.0

Release date:

January 1, 2022

Release notes:

Version 11 of AlarmTraq brings several new features as well as changes to the previous versions. This section highlights some of the new features introduced in v11.

  • Improved alarm filters - to reduce the occurrence of repeat and unnecessary alarms
  • Improved Disable Notification Rules - to reject or disable notification for specific alarms by site(Product ID).
  • Improved and Expanded Maintenance Object Library - with over 5300 pre-defined Avaya events instructing the system how to respond to individual alarms and errors.
  • New AlarmTraq API Client, a REST API client to create new support tickets when an alarm is recieved and close a support ticket when the alarm is cleared. Supports many popular CRM systems used today.
  • New AlarmTraq REST API to process WebRequests from gateways and allows authorized users the ability to view alarm history, edit site-profiles, run reports, and more.
  • New Linux based agatewayCS secure alarming gateway for Nortel CS1000 using NEW Alarm rules table.
  • Improved Linux based agateway secure alarming gateway providing significant performance enhancements.
  • Improved Avaya CM Traffic Measurement enchancements (10-user license included).
 

AlarmTraq™ offers an extensive knowledge base and competitive support plans