The Expert in Proactive Remote Alarm Management

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Avaya SAL 3.0 Hosted

New SALBOT3 for connectivity through Avaya SAL 3.0 Hosted connection for automatic alarm remediation, testing, and reporting, which is key to controlling the length and severity of any service outage.

As soon as an alarm is received by AlarmTraq it's analyzed using an extensive Maintenance Object Library which will determine the best way to deal with that particular alarm.

Auto Alarm Remediation

In many cases, these alarms can be resolved automatically with no human intervention before they become service affecting. All test results are then forwarded to the assigned support engineer.

Secure Alarming over HTTPS

We are pleased to announce the next generation of the AlarmTraq API WebService! The use of HTTPS allows a secure connection over the Internet. This provides a high level of protection against eavesdroppers or man-in-the-middle attacks.

AlarmTraq uses XML to code and to decode data, and SOAP to transport it (using open protocols). An advantage of SOAP is that alarm messages are much more likely to get through firewall servers that screen out requests other than those for known applications (through the designated port mechanism).

Aurora Gateway CS

Provides secure remote alarm monitoring over HTTPS for Avaya/Nortel CS1000 systems. The agatewayCS is deployed as either a Linux or a Windows appliance on the customers local area network.

Remote Alarm Monitoring for NEC UNIVERGE 3C

AlarmTraq has recently teamed up with NEC, through its UNIVERGE Solutions Partner Program, to provide a secure, remote alarm-monitoring platform for the UNIVERGE 3C. Utilizing a proven delivery methodology based on secure https delivered within a co-managed framework.

The UNIVERGE 3C sends alarms as SNMP version 3c Notification Messages directly to AlarmTraq which uses multi-level escalation that will immediately trigger a Level 1 notification, which can include up to 4 email fields.

NEC DL15249618 App Note.Pdf

About us

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Latest version: 10.0

Release date:

February 1, 2020

Release notes:

Version 10 of AlarmTraq brings several new features as well as changes to the previous versions. This section highlights some of the new features introduced in v10.

  • Improved alarm filters - to reduce the occurrence of repeat and unnecessary alarms
  • Improved Disable Notification Rules - to reject or disable notification for specific alarms by site(Product ID).
  • Improved and Expanded Maintenance Object Library - with over 5300 pre-defined Avaya events instructing the system how to respond to individual alarms and errors.
  • New AlarmTraq API Client, a REST API client to create new support tickets when an alarm is recieved and close a support ticket when the alarm is cleared. Supports many popular CRM systems used today.
  • New AlarmTraq API WebService to process WebRequests from gateways and allows authorized users the ability to view alarm history, edit site-profiles, run reports and more.
  • New Linux based agatewayCS secure alarming gateway for Nortel CS1000 using NEW Alarm rules table.
  • Improved Linux based agateway secure alarming gateway providing significant performance enhancements.
  • Improved Avaya CM Traffic Measurement enchancements (10-user license included).
 

AlarmTraq™ offers an extensive knowledge base and competitive support plans

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